Workforce management software by industry
The workforce questions differ by sector. Software teams care about focus time and billable capacity; contact centres care about adherence and shift utilisation; professional services care about recoverable hours. These pages describe how WorkOrbit is used in each.
Industries we work with
WorkOrbit is used wherever work happens on a computer and cannot be observed directly: IT and software, BPO and call centres, professional services, consulting, financial services back offices and distributed organisations of every kind.
- IT & software: focus time, project capacity, distributed delivery teams
- BPO & call centres: shift adherence, utilisation, large-scale reporting
- Professional services & consulting: recoverable hours and client reporting
- Financial services & back office: process time and workload balance
Same platform, different configuration
Industry differences are handled through configuration rather than separate products: productivity categories, working-hours policy, capture settings and manager hierarchies are all set per company.
Frequently asked questions
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